Lumiere Studios Privacy Policy
Effective Date: January 1, 2025
Lumiere Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website (lumierestudiosboston.com) and use our services. By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Data Collection
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, postal address, and any other information you provide to us when you fill out a form, book a session, subscribe to our newsletter, or contact us.
- Payment Information: When you book a session or purchase a product, we collect payment information such as your credit card number and billing address. This information is processed by our trusted payment processors, and we do not store your credit card details on our servers.
- Usage Data: We collect information about how you use our website and services, such as the pages you visit, the links you click, the time you spend on our website, and your IP address.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings. For more information, please see our Cookies Policy.
- Photographs and Media: During photography sessions, we collect photographs and other media of you and your family. We use these images to provide you with our services and may also use them for marketing purposes with your explicit consent.
2. Usage of Data
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to schedule and conduct photography sessions, process payments, and deliver products and services. We also use it to improve our website and services, personalize your experience, and develop new features.
- Communication: We use your information to communicate with you about your sessions, provide updates, respond to your inquiries, and send you newsletters and marketing materials. You can opt out of receiving marketing communications at any time.
- Marketing and Promotion: With your consent, we may use your photographs and testimonials for marketing and promotional purposes, such as on our website, social media, and advertising materials.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
- Analytics: We use usage data and cookies to analyze trends, track user behavior, and gather demographic information. This helps us understand how our website and services are being used and how we can improve them.
3. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
- Secure Storage: We store your personal information on secure servers and databases.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
4. Data Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and hosting providers. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Other Third Parties: We may share aggregated or anonymized information with other third parties for research or marketing purposes.
We will not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.
Specifically, we retain client contact information for five years for business record-keeping purposes. Photographic images are retained indefinitely unless otherwise specified by the client in writing. Payment information is not retained; it is securely processed through our payment gateway providers.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Portability: You have the right to receive your personal information in a portable format.
To exercise these rights, please contact us at [email protected].
7. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. Your continued use of our website and services after the posting of changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Lumiere Studios
12 Charles Street
Boston, MA 02114
Phone: (617) 555-7420
Email: [email protected]
10. Dispute Resolution
If you have a complaint about our handling of your personal information, we encourage you to contact us first so that we can try to resolve the issue. If we are unable to resolve your complaint, you may have the right to lodge a complaint with the Massachusetts Attorney General's Office or another relevant supervisory authority.